SHIPPING + RETURNS
You have the right to return your products for any reason within 7 days from delivery date. Items should be returned unused and with all original packaging. Returns that are damaged, soiled or altered may not be accepted.
Your refund will be credited to the original payment method within 10 days of us receiving the returned products or placed as a credit to the customers profile . We will not refund the return-shipping cost.
Imperial Custom clothiers strives for 100% customer satisfaction whenever reasonably possible. If Imperial cannot satisfy the customer, the company may accept timely return of purchased items in original condition for credit or full refund of payment. Custom-made apparel delivered to customer is not returnable if it meets at order entry specifications but may be subject to
adjustment if the Sales Professional who sold the garment deems such to be practical. Shoes and ties are not returnable if worn by the customer after delivery and acceptance. Upon ordering non-custom apparel, and before delivery and acceptance, the customer has 14 days to inform the Sales team their intent to cancel the order for the non-custom apparel. The company
reserves the right to make reasonable efforts to correct any initial issues relative to delivered merchandise to the reasonable satisfaction of the customer. The company in its discretion may not accept responsibility for the return of delivered merchandise deemed unacceptable for reasons not the fault of the company or its tailors.
We make every effort to ship your order as quickly as possible, usually in 72 hours after received payment. Please note that the following delivery charges do not apply to shipments outside of the U.S.
ImperialcCustomClothiers.com offers two methods of shipping:
Priority Air Mail
- Shipping cost: $1- $9 per parcel. Free shipping for orders over $100.00
- Delivery time: 5 to 10 working days (US)
- Shipping cost: $15 per parcel. Free shipping for orders over $200.00
- Delivery time: 4 to 5 working days (US)